Effective: January 1, 2018

Contact us by e-mail: custserv@mywaterhaven.com.

Contact us by phone: 1-805-296-0303



Is your Web site secure?

We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you. For more details, see Waterhaven Privacy Policy.

Will you share or sell my personal information?

We will not share or sell your personal information with anyone or entity outside of our company and it's affiliates, For information on how and why we collect information from you, see Waterhaven Privacy Policy.

Where can I ship my order?

We deliver our products to all U.S. states. We do not ship to P.O. boxes or outside the United States.

What forms of payment does Waterhaven accept?

You may pay for your purchases by credit card (MC, VISA, AMX, DIS) and ApplePay.

How is shipping and handling calculated?

We make every effort to minimize shipping and handling prices using weight, dimension, and destination. Unless otherwise requested, items ship UPS Ground or USPS. If you need expedited shipping, select Overnight or Two-Day Air at checkout. Charges are applied to each shipping address. Shipping costs are non-refundable.

How can I track the delivery of my order?

After you checkout, you will automatically receive your tracking information, including a link to UPS or USPS Web sites, so you can track your order online. You can also e-mail or call us to inquire about your order. We'll appreciate it if you have your contact information and order number handy.

Can I return or exchange an item I've purchased from Waterhaven?

It's simple. We want you to be happy with your Waterhaven purchases. See Waterhaven Returns & Exchanges Policy.

If you have additional questions contact us by e-mail or phone. We'll appreciate it if you have your contact information and order number handy.

What do I do if my item arrives damaged?

Notify us right away by e-mail or phone for special return or exchange instructions. Please include your contact information and order number when you e-mail us, and have it handy when you call.

How do I find one of your stores?

Waterhaven is located exclusively online at www.mywaterhaven.com.

I have a question, how can I contact Waterhaven?

We are happy to provide information about our products and your shopping experience at Waterhaven. Contact us by e-mail anytime or call us during our regular Customer Service hours: 10am to 4pm, PST, Monday through Friday.

What are your Customer Service hours?

You may e-mail us at anytime and we will reply as soon as possible. Customer Service hours by phone are 10am to 4pm, PST, Monday through Friday.