Effective: January 1, 2018

By providing personal information through this Web site, mywaterhaven.com, you explicitly agree to our collection and use of all such information as described in this privacy policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. You further agree that the information you provide is current, accurate and complete, and that you will update it if there are any changes.

Information Collected
We may collect information (including name, address, telephone number, e-mail address, IP address, user name, password, answers to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:

  •  Place an order from our catalogs or on our Web site

  •  Inquire about our services or products

  • Subscribe to receive communications from us via e-mail or register for an account on our Web site

  • Participate in one of our surveys, contests, drawings, or other marketing events

  • Are referred to us though a marketing promotion

  • Are sent our products as a gift

  • Return an item or make an exchange

We also may gather information about how visitors navigate through our Web sites by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags”. See Cookies, below, for further information.

Using the Information Collected
The use of your information is subject to the privacy policy and terms of use in effect at the time you use this Web site. We collect information that allows us, among other things, to:

  • Send you product information or communicate promotional offers that may be of interest to you about Waterhaven.

  • Process and fill your orders

  • Contact you regarding the processing of your order

  • Improve our products and services

  • Send product information to a gift recipient

We may use aggregated data that does not identify you personally for any purposes, including without limitation, research, commercial purposes, or improving our Web sites. We may use your e-mail address to contact you to respond to your inquiries, to provide notices to you, or to give you information about our products or services.

Information We Share with Others
We will not share or sell your information with anyone or entity outside Waterhaven and its affiliates.

Your Choices
You can remove your name and contact information from our customer list at any time. If you prefer not to receive product information or other communications from Waterhaven, please notify us by e-mail: custserv@mywaterhaven.com. Please be sure to include your full name, e-mail address, and specifically what type of information you do not want to receive.
     You may choose to stop receiving our marketing e-mail by opting out online. Information on how to opt-out is provided in every marketing e-mail. If you opt-out of receiving marketing e-mail, we will continue to send you e-mails regarding order confirmation and shipment notification when you place an order with us. Please Note: Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.

A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience at Waterhaven. Some cookies are deleted once you leave our Web site (“Session cookies”) while other cookies remain after your leave our Web site (“Persistent cookies”) so that you are recognized when you return to the Web site. We may use persistent cookies to enable us to provide services to you, such as an address book. If you would like to deactivate our ability to analyze your browsing activity, please clear your cache and set your browser to automatically delete history. If you reject certain cookies, you may still browse our Web site; however, you may not be able to purchase or have access to all of

our services.
     We may use a third-party service provider, to deliver ads on our behalf across the Internet and sometimes on this Web site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web Site to target advertisements for goods and services. This anonymous information is collected through the use of pixel tags or cookies. No personally identifiable information is collected or used in this process. Third party service providers do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.

Changing or Deleting Account Information
To update your customer information, access the My Account tab at the top of our Web site homepage. You can also direct us to remove your name from our lists by following the instructions in Your Choices, above.

     For your security, you will be asked to provide certain information to identify yourself before we will accept changes to your information. To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your e-mail address as listed in our customer records) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.

Special Offer Promotions
From time to time, we may offer special offer promotions on our Web site. If you choose to participate we may collect information including your name, address, age, telephone number, e-mail address ,or other contact information. We may also request other information, some of which may be optional. Participation is subject to the Official Rules governing individual promotions. The information may be used to conduct the promotion and for other business purposes which may include marketing and will not be shared with anyone outside our company in accordance with this privacy policy and the Official Rules.

Child Privacy
Our Web site is not designed to appeal to minors, and you are required to be 18 years of age in order to use this Web site or provide information to us. Therefore, we do not knowingly attempt to solicit or receive any information from children under 18.

We use encryption technologies when transferring and receiving data from you through our Web site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you. Because data transmission over the internet is never 100% secure we cannot guarantee the security of any information you transmit to us or from our Web site and therefore you use our Web site, mywaterhaven.com at your own risk.
     You play a significant role in protecting your information. After you register on our Web site you are responsible for protecting the security of your username and password. You are responsible for any transaction made using your username and password. If you need to communicate with us regarding your credit card or other payment information, please contact us by e-mail at custserv@mywaterhaven.com and a customer service representative will phone to help you. Do not send credit card information to us by e-mail.
     We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the Web site, or our social media pages. If there is information that you wish to protect from disclosure to others, please do not provide it to us.

Links to Other Sites
Our Web site may contain links to other sites over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.

Notification of Changes
The use of your information is subject to the Waterhaven privacy policy in effect at the time of use. We may amend this privacy policy from time to time. We post the current effective date of this policy at the top of the policy. Changes to the policy will be posted in the revised privacy policy with a new effective date on our Web site. We encourage you to review our privacy policy periodically, because by visiting our Web site you agree to accept any such changes.

Questions or Comments about this policy?
For questions, comments, or assistance, contact custserv@mywaterhaven.com.